Frequently Asked Questions

Gold Smart is a New Zealand-based, family-run gold and silver buying company located in Auckland. With over 15 years of experience, we've purchased millions of dollars worth of precious metals from satisfied customers across New Zealand. We pride ourselves on offering exceptional service, competitive prices, and a transparent process for selling your gold, silver, and other precious metals.

We stand out through our 5-star customer reviews, no-pressure approach, competitive market prices, flexible selling options (courier or in-person), personalized service, complete privacy and discretion, quick payment processing, and advanced testing techniques. As a family-owned business, we treat every customer with care and respect, ensuring you get the best possible experience and price for your precious metals.

Absolutely! The entire Gold Smart process is completely free of charge, starting from the moment you send your items to the swift payment transfer. There are no hidden fees, processing charges, or commissions. You receive 100% of the quoted price for your precious metals.

We offer three convenient options to sell your gold: 1) Request a Free Courier Pack - we'll send you a fully insured courier pack with pre-paid return postage, 2) Visit our Auckland office - schedule an appointment for an in-person valuation and instant payment, or 3) Use your preferred track and trace courier service to send items directly to us. Choose whichever method works best for you!

We determine the value of your gold based on four key factors: the overall weight of your items, the purity (karat) of the gold, the quantity of items you're selling, and the current trading market price for gold. We use advanced testing equipment to accurately assess purity and provide you with a fair, transparent valuation based on real-time market rates.

There are several compelling reasons to sell now: precious metal prices have been surging and reaching new highs, the market remains stable and strong, and it's an excellent financial opportunity to convert unwanted jewellery or metals into cash. Whether you're looking to fund a holiday, pay bills, or simply declutter, Gold Smart makes it easy to unlock the value in your unused precious metals.

We buy a wide range of precious metal items including: gold jewellery (yellow gold, white gold, rose gold), scrap gold, broken gold, platinum items, palladium, silver coins and bars, gold coins, gold bullion and bars, dental gold, and luxury watches (especially Rolex). If it contains precious metals, we're interested!

If your jewellery contains stones or gems that you'd like to keep, we can potentially remove them and return them to you upon request. Simply let us know when you submit your items, and we'll discuss the options with you. Please note that we focus on precious metals, so we don't purchase loose diamonds or gemstones separately.

Absolutely! We welcome in-person visits at our Auckland CBD location. Simply schedule an appointment by calling us at 0800 465 376, and we'll arrange a convenient time for you to visit. During your appointment, we'll evaluate your items, provide an immediate quote, and if you accept, you'll receive instant payment. It's quick, secure, and personal.

It's easy! First, fill out our online enquiry form on our website. We'll then send you a free courier pack with all necessary materials and instructions. Simply package your items securely following the included guidelines, and use the pre-paid return label to send everything back to us. Your items are fully insured during transit, giving you complete peace of mind.

No problem at all! We'll test your items for free with no obligation. Many people are surprised to discover they have valuable gold items they didn't know about. Send your items to us or bring them in person, and we'll use our advanced testing equipment to determine exactly what you have. There's no cost and no pressure to sell.

Yes, absolutely! All our courier packs are fully insured through a reputable third-party insurer. Your precious metals are protected from the moment they leave your hands until they arrive safely at our Auckland facility. We take security seriously and ensure every step of the process is covered.

While we buy most precious metal items, we do not purchase: loose diamonds and gemstones, gold-plated or silver-plated jewellery, costume jewellery, silver jewellery (unless it contains gold), plated cutlery and silverware, gold-plated watches (except select luxury brands like Rolex), or any items that do not contain precious metals. If you're unsure, feel free to contact us and we'll be happy to advise.

We use state-of-the-art testing techniques to ensure accurate valuations. Our methods include X-ray fluorescence (XRF) for non-destructive purity testing, ultrasound testing, acid tests for verification, and other scientific measurement devices. For certain items, we may use melt and assay techniques. All our equipment is regularly calibrated to ensure the highest levels of precision and reliability in our results.

ID verification is simple. If you're visiting us in person, just bring a government-issued photo ID such as a Passport or Driver's License. If you're using our courier pack service, you'll need to have your photo ID verified by a Justice of the Peace, Solicitor, Registrar of the Court, or Senior Police Officer. We provide detailed instructions with your courier pack to make this process as easy as possible.

Yes! There are several convenient parking options near our Auckland CBD office. You'll find paid street parking close by, as well as several Wilson Carparks located nearby for your convenience. When you schedule your appointment, we'll provide detailed parking information and directions to help make your visit as smooth as possible.

To process your sale, we require basic information including your full name, residential address, date of birth, contact phone number, and a government-issued photo ID (such as a Passport or Driver's License). This information is required by law for all precious metal transactions and is kept completely confidential and secure.

We pride ourselves on fast payment processing. Once you accept our offer, payment is typically processed within 24 hours via bank transfer directly to your account. For in-person visits, you can receive instant payment on the spot. We understand that when you're selling precious metals, you want your money quickly, and we make that happen.

Yes! We guarantee to match or beat any legitimate written offer from a licensed New Zealand precious metals dealer. Simply bring us a written quote (less than 48 hours old) from a licensed, insured dealer, and we'll verify the offer and beat it by 5%. We're confident in our pricing and want to ensure you get the best possible value for your precious metals.

Absolutely. Your privacy and discretion are paramount to us. All communications and personal information shared with our team are maintained with the utmost confidentiality. We understand that selling precious metals can be a sensitive matter, and we treat every transaction with complete discretion and professionalism. Your information is never shared with third parties and is securely stored in compliance with New Zealand privacy laws.